Frequently Asked Questions

As long as your package wasn't fulfilled and shipped out yet, your address can be edited! Please reach out using the contact form or send an e-mail to contact@aerlyagraphics.com for help.

• Shipping to France takes 2-3 business days.
• Shipping to Europe takes 1-2 weeks.
• Any other location takes 3-5 weeks.

International orders are subject to being late more often due to customs. Make sure to select the tracked option to be safe!

If a product shows as sold out for you but not your friends, it is likely that your country isn't on the default shipping list.

Please contact me using the contact form or send an e-mail to contact@aerlyagraphics.com for help! I will add your country to the list if possible.

If your tracking has stopped updating or froze on the same update for longer than 2 weeks, please use the contact form or send an e-mail to contact@aerlyagraphics.com.

Usually this is caused by issues with customs and requires me to open a ticket to investigate and get it back on track.

Please be sure to reach out as soon as possible to avoid returns!

If your package is marked as delivered but you haven't received it, please use the contact form or send an e-mail to contact@aerlyagraphics.com.

Please note that I can only open a ticket to investigate lost packages for orders with tracking.